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Excellent service (Excellent Service) is the best service to the customer so it can cause a sense of satisfaction to the customer. Excellent service oriented to fulfill customer demands on the quality of products (goods or services) as well as possible. Then how is the prime service implemented in a business? In this article I will give the steps.
Customer is the spearhead for the business you run it can run, because without customers then undoubtedly your business can survive. Therefore from that excellent service you must apply to get customer satisfaction, so that gradually customers will come and go.
How to apply excellent service in the business include:
3S (Smile, Greetings, Sapa)
How to apply excellent service in the first business is to impose 3S (Smile, Greetings, and Sapa). When customers arrive, give him a smile, then say hello, and a few words to greet him. In this way, customers will feel appreciated and feel that they are an important part of your business. When you are tired or are having troubling thoughts, do not show the pelaggan. Keep smiling even though the heart again is not good.
Criticism is a means to advance your business better, so accept customer criticism. Because at least you know what customers want, so you can clean up to be good daln better again.
Fostering Good Relationships With Customers
How to apply excellent service in the next business is to foster good relationships with customers. Assume that the customer is your family, so that will create a good relationship between you and the customer. But there is a need to remember that your closeness with customers do not get too close (like a close friend), there are still limits in speaking (do not later even customers feel you do not appreciate).
Customer is king
Implant in you that the customer is king. You know how to treat a king is not it? Follow what each customer wants (according to your limits). Thinking of the customer is the king is a way of applying the next excellent service.Focus on Customers
How to apply excellent service in the last business stay focused when customers come, do not switch to another focus. For example, when a customer orders something or when he asks to calculate the cost he should spend, then do not divert from it so that customers are not annoyed. Stay focused until the customer passes.
That is how to implement excellent service (exvellent Service) in the business world. May be useful for you all.